Terms and Conditions

Welcome to Skooa. These Terms and Conditions (“Terms”) govern your access to and use of the Skooa vehicle tracking and fleet management platform, including the website at www.skooa.co.uk, the web application at app.skooa.co.uk, mobile applications, APIs, and all related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

In these Terms, the following definitions apply:

• “Skooa”, “we”, “us”, or “our” means Skooa, a trading name of Nordern Ltd, registered in England and Wales, with its registered office at Unit 18, Brookvale Trading Estate, Moor Ln, Birmingham, B6 7AQ.
• “Customer”, “you”, or “your” means the individual or business entity that registers for and uses the Service.
• “Device” means a GPS tracking unit, telematics device, or camera installed in a vehicle as part of the Service.
• “Platform” means the Skooa web application, mobile application, and any associated dashboards or portals.
• “Subscription” means the recurring payment plan under which the Customer accesses the Service.
• “Vehicle Data” means GPS positions, journey history, driver behaviour data, engine diagnostics, camera footage, and any other telematics data collected by the Devices.

2. Service Description

Skooa provides a cloud-based fleet tracking and management platform that enables Customers to:

• Track vehicle locations in real time via GPS
• Record and replay journey history
• Monitor driver behaviour and safety scoring
• Set up geofence zones and movement alerts
• Access dashcam footage and video telematics (where applicable)
• Generate fleet reports for compliance, billing, and operational insight

The Service is provided on a software-as-a-service (SaaS) basis. Access requires an active Subscription and professionally installed Devices.

3. Account Registration

To use the Service, you must create an account via the Platform at app.skooa.co.uk. You agree to:

• Provide accurate, complete, and current registration information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activity conducted through your account

We reserve the right to suspend or terminate accounts that provide false or misleading information.

4. Subscriptions and Payment

4.1 Subscription Plans

The Service is offered under various subscription plans as detailed on our Pricing page. Subscription terms, device quantities, and feature availability vary by plan.

4.2 Billing

Subscription fees are billed monthly or annually in advance, depending on the plan selected. All prices are quoted in GBP and are exclusive of VAT unless otherwise stated.

4.3 Payment Methods

We accept payment by direct debit, bank transfer, and major credit/debit cards. Payment is due on the date specified in your invoice or subscription agreement.

4.4 Late Payment

If payment is not received within 14 days of the due date, we reserve the right to:

• Suspend access to the Platform
• Charge interest on overdue amounts at 4% above the Bank of England base rate
• Recover reasonable costs incurred in collecting the debt

4.5 Price Changes

We may adjust subscription prices from time to time. We will provide at least 30 days’ written notice before any price increase takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5. Device Installation and Ownership

5.1 Installation

Devices are installed by Skooa-approved engineers. Installation is included as part of the Service setup. The Customer must ensure that vehicles are available for installation at the agreed time and location.

5.2 Ownership

Unless otherwise agreed in writing, Devices remain the property of Skooa. You must not tamper with, remove, or permit the removal of any Device without our prior written consent.

5.3 Access and Maintenance

You agree to provide reasonable access to your vehicles for Device maintenance, replacement, or removal. If a Device is lost, stolen, or damaged due to your negligence, you may be charged for a replacement.

6. Use of the Service

6.1 Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations, including but not limited to:

• The UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
• The Regulation of Investigatory Powers Act 2000 (RIPA)
• The Protection of Freedoms Act 2012
• Employment law obligations relating to monitoring employees

6.2 Prohibited Uses

You must not:

• Use the Service to track individuals without appropriate legal basis or consent
• Attempt to reverse-engineer, decompile, or disassemble the Platform
• Use the Service in any way that could impair its performance or availability
• Share login credentials or allow unauthorised third parties to access the Platform
• Use the Service for any activity that is illegal, fraudulent, or harmful

6.3 Employee Notification

If you use the Service to track vehicles driven by employees, you are solely responsible for ensuring that those employees have been informed of the tracking in accordance with applicable data protection and employment laws.

7. Data and Privacy

We take data protection seriously. Our handling of personal data is governed by our Privacy Policy and our Cookie Policy.

7.1 Vehicle Data

Vehicle Data collected through the Service is stored securely on UK-hosted infrastructure. You retain ownership of your Vehicle Data and may request its export or deletion at any time, subject to our data retention obligations.

7.2 Data Processing

Where we process personal data on your behalf (for example, driver location data), we act as a Data Processor under UK GDPR. A Data Processing Agreement (DPA) is available upon request.

7.3 Data Retention

Vehicle Data is retained for the duration of your Subscription plus a reasonable wind-down period. After termination, data is deleted in accordance with our retention policy unless you request earlier deletion or we are required by law to retain it.

8. Service Availability

8.1 Uptime

We aim to provide 99.9% platform uptime. However, we do not guarantee uninterrupted or error-free access to the Service. Scheduled maintenance windows will be communicated in advance where possible.

8.2 Third-Party Dependencies

The Service relies on third-party providers for GPS satellite signals, mobile network connectivity, mapping data, and hosting infrastructure. We are not liable for disruptions caused by these third parties.

8.3 Force Majeure

We shall not be liable for any failure or delay caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, power outages, network failures, or pandemics.

9. Intellectual Property

All intellectual property rights in the Service, including the Platform, software, branding, documentation, and content, belong to Skooa or our licensors. Your Subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose during the Subscription term.

You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

10. Limitation of Liability

10.1 Exclusions

To the fullest extent permitted by law, Skooa shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business, or anticipated savings
• Damages arising from reliance on the accuracy of GPS data or Vehicle Data
• Loss or damage resulting from unauthorised access to your account

10.2 Cap on Liability

Our total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

10.3 Exceptions

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold Skooa harmless from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Service in breach of these Terms
• Your failure to comply with applicable laws, including data protection legislation
• Any claim by a third party (including employees) arising from your use of the Service

12. Termination

12.1 By You

You may cancel your Subscription at any time by providing written notice to hey@skooa.co.uk. Cancellation will take effect at the end of the current billing period. No refunds are given for unused portions of a billing period.

12.2 By Us

We may suspend or terminate your access to the Service immediately if:

• You breach any material provision of these Terms
• Payment remains overdue for more than 30 days
• You enter administration, liquidation, or become insolvent
• Continued provision of the Service becomes unlawful

12.3 Effect of Termination

Upon termination, your access to the Platform will be revoked. You must allow Skooa to arrange removal of Devices within a reasonable timeframe. Data export requests must be made within 30 days of termination.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Platform at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Skooa in relation to your use of the Service.

17. Contact Us

If you have any questions about these Terms, please contact us:

• Email: hey@skooa.co.uk
• Phone: 0333 049 1066
• Address: Unit 18, Brookvale Trading Estate, Moor Ln, Birmingham, B6 7AQ